Setting Up Your Email Account

Setting Up Your Email Account

Here's a video on how to set up your email account with Super Send. So long as you have Gmail through a business account, you'll have no issues with DNS conflicts, etc. So even if you're using a CRM or other email tools, so long as your gmail account works, it will work with Super Send!


For Gmail, you need an App Password (not your regular gmail login information).

Here are the full text instructions on setting up an App Password:

Getting Set Up On SuperSend | Scribe
See how it’s done. Share how it’s done.

Once you have your App Password, your form should look like this:

Adding a Gmail email address to Super Send


You will need to use the Advanced form for Outlook. These settings work for most users:

Your username is your email address

Your password is your normal password you use to log in

Make sure the SMTP port is 587 and host is

Make sure your IMAP Host is

Make sure you have IMAP and SMTP enabled on the email account otherwise the setup will not work!

you can leave the IMAP username and password empty. Do NOT disable IMAP.

Take a look at this link:

You'll need the imap host, imap port and smtp host and smtp port. You can use your regular password though, which is nice!

Make sure SMTP is enabled. try this if you're having trouble connection:

Enable or disable POP3 or IMAP4 access to mailboxes in Exchange Server
Summary: Learn how administrators can enable or disable POP3 and IMAP4 access to specific mailboxes in Exchange Server 2016 or Exchange Server 2019.
Enable or disable SMTP AUTH in Exchange Online
Summary: An overview of SMTP AUTH in Exchange Online.

On the newly updated admin portal for 2023 Microsoft Exchange this is where I found the settings for the organization:

turn on smtp sending for your org in microsoft exchange

If you still cannot connect. go to the admin center

Click on Modern authentication and turn OFF modern authentication (disable it).

If this still doesn't work, you may need to add an app password:

Configure app passwords for Azure AD Multi-Factor Authentication - Azure Active Directory - Microsoft Entra
Learn how to configure and use app passwords for legacy applications in Azure AD Multi-Factor Authentication

Follow the steps here:

Create app passwords from the Security info (preview) page - Microsoft Support

If the steps there don't work try these:

Manage app passwords for two-step verification - Microsoft Support


Here's what the form should look like when getting set up on Zoho:

Using Zoho emails on Super Send

Zoho has some great documentation on getting set up.

Sendgrid, Mail Gun, or other bulk email providers:

It is possible to configure sending from Mail Gun or Sendgrid.

An example on using Mail Gun together with super send
Caution, using an SMTP provider like Mail Gun or Sendgrid limits our ability to track replies. Although you may send much higher volumes, please anticipate having to manually finish leads and manually handle replies. Also be sure to set the reply to setting in your email provider to the same IMAP account in Super Send. IMAP is what we use to read your inbox.

Sendgrid Specifically:

You must set the Send As field to look like this First Name Last Name <email>

You must also verify this email address in sendgrid before it will work:

Sender Identity
Understanding the difference between Domain Authentication and verifying a Single Sender.


You can use a direct SMTP + IMAP connection. We do not support POP but any SMTP + IMAP server will work!

IMAP is sometimes called incoming

SMTP is sometimes called outgoing

Here for example are the docs for Dreamhost:

Private Email

Feel free to reach out to support if you have any issues!

Happy Sending