Setting Up Your Email Account

Andrew Pierno

Oct 25, 2022 • 5 min read

Here's a video on how to set up your email account with Super Send. So long as you have Gmail through a business account, you'll have no issues with DNS conflicts, etc. So even if you're using a CRM or other email tools, so long as your gmail account works, it will work with Super Send!

Gmail

For Gmail, you need an App Password (not your regular gmail login information).

Here are the full text instructions on setting up an App Password:

Once you have your App Password, your form should look like this:

Adding a Gmail email address to Super Send

Outlook:

You will need to use the Advanced form for Outlook. These settings work for most users:

Your username is your email address

Your password is your normal password you use to log in

Make sure the SMTP port is 587 and host is smtp.office365.com

Make sure your IMAP Host is outlook.office365.com

Make sure you have IMAP and SMTP enabled on the email account otherwise the setup will not work!

you can leave the IMAP username and password empty. Do NOT disable IMAP.

Take a look at this link:

https://support.microsoft.com/en-us/office/pop-imap-and-smtp-settings-for-outlook-com-d088b986-291d-42b8-9564-9c414e2aa040

You'll need the imap host, imap port and smtp host and smtp port. You can use your regular password though, which is nice!

Make sure SMTP is enabled. try this if you're having trouble connection:

Enable or disable POP3 or IMAP4 access to mailboxes in Exchange Server

Summary: Learn how administrators can enable or disable POP3 and IMAP4 access to specific mailboxes in Exchange Server 2016 or Exchange Server 2019.

Microsoft LearnJoanneHendrickson

Enable or disable SMTP AUTH in Exchange Online

Summary: An overview of SMTP AUTH in Exchange Online.

Microsoft LearnJoanneHendrickson

On the newly updated admin portal for 2023 Microsoft Exchange this is where I found the settings for the organization:

turn on smtp sending for your org in microsoft exchange

If you still cannot connect. go to the admin center

https://admin.microsoft.com/adminportal/home?#/Settings/Services

Click on Modern authentication and turn OFF modern authentication (disable it).

If this still doesn't work, you may need to add an app password:

Configure app passwords for Azure AD Multi-Factor Authentication - Azure Active Directory - Microsoft Entra

Learn how to configure and use app passwords for legacy applications in Azure AD Multi-Factor Authentication

Microsoft LearnJustinha

Follow the steps here:

If the steps there don't work try these:

Zoho:

Here's what the form should look like when getting set up on Zoho:

Zoho has some great documentation on getting set up.

https://www.zoho.com/mail/help/imap-access.html

Sendgrid, Mail Gun, or other bulk email providers:

It is possible to configure sending from Mail Gun or Sendgrid.

An example on using Mail Gun together with super send

⚠️

Caution, using an SMTP provider like Mail Gun or Sendgrid limits our ability to track replies. Although you may send much higher volumes, please anticipate having to manually finish leads and manually handle replies. Also be sure to set the reply to setting in your email provider to the same IMAP account in Super Send. IMAP is what we use to read your inbox.

Sendgrid Specifically:

You must set the Send As field to look like this First Name Last Name <email>

You must also verify this email address in sendgrid before it will work:

Others

You can use a direct SMTP + IMAP connection. We do not support POP but any SMTP + IMAP server will work!

IMAP is sometimes called incoming

SMTP is sometimes called outgoing

Here for example are the docs for Dreamhost:

https://help.dreamhost.com/hc/en-us/articles/214918038-Email-client-configuration-overview

Private Email

Feel free to reach out to support if you have any issues!

Happy Sending

Andrew